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FlexTeller & Bill Pay FAQ's
 


What is FlexTeller?
How much does FlexTeller cost?
How much does Bill Pay cost?
What do ACH and NACHA mean?
Can I view ACH items online like check images?
What kind of computer equipment and software do I need to access FlexTeller or Bill Pay?
How will my bills be paid?
What happens if my bill is not paid?
What type of security is used by FlexTeller and Bill Pay?
Who should I call with questions about Account Access?
What happens if I forget my Password and/or can't get into FlexTeller or Bill Pay?


 

Q. What is FlexTeller?
A. FlexTeller allows you to access your CGFCU accounts anywhere, anytime via the Internet. Designed to provide you with secure remote access, FlexTeller is available to anyone who can access the Internet from a personal computer. 

 

Q. How much does FlexTeller cost?
A. FlexTeller account access is free to all members.
 

Q. How much does Bill Pay cost?
A. CGFCU's Bill Pay is free for all members.
 

Q. What do ACH and NACHA mean?
A. The Automated Clearing House (ACH) Network is a highly reliable and efficient nationwide batch-oriented electronic funds transfer system. The National Automated Clearing House Association (NACHA) is the not-for-profit association that oversees the Automated Clearing House (ACH) Network.

NACHA is responsible for the administration, development, and enforcement of the NACHA Operating Rules and sound risk management practices for the ACH Network. The Federal Reserve and Electronic Payments Network act as ACH Operators - central clearing facilities through which financial institutions transmit or receive ACH entries.

ACH payments include:

  • Direct Deposit of payroll, Social Security, other government benefits and tax refunds.
  • Direct Payment of consumer bills such as mortgages, loans, utility bills and insurance premiums.
  • Business-to-business payments.
  • E-checks.
  • E-commerce payments.
  • Federal, state and local tax payments.
     

Q. Can I view ACH items online like check images?
A. No. ACH transactions do not have images to view. Only checks are viewable online.
 

Q. What kind of computer equipment and software do I need to access FlexTeller or Bill Pay?
A. You do not need a special computer configuration to access FlexTeller or Bill Pay - just Internet access through an Internet Service Provider.
 

Q. How will my bills be paid?
A. CGFCU has contracted with Members United to offer Online Bill Pay service. Members United handles hundreds of millions of financial transactions each year. They pay each bill payment order with an electronic disbursement or individual check. Bill payment may take up to seven days to reach the specified vendor.
 

Q. What happens if my bill is not paid?
A. Please contact us right away.
 

Q. What type of security is used by FlexTeller and Bill Pay?
A. FlexTeller and Bill Pay use an integrated security system to protect your account data from exposure to unauthorized persons. This system is a tiered security policy that governs all aspects of the FlexTeller and Bill Pay service.
 

Q. Who should I call with questions about Account Access?
A. Call CGFCU during business hours, Monday through Friday, 9 AM to 5 PM or Saturday, 9 AM to 12:30 PM.
 

Q. What happens if I forget my Password and/or can't get into FlexTeller or Bill Pay?
A. If you forget your password, please contact us. There is no charge for reassignment of a PIN.

 

 


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