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Q: What is FACT?

A: FACT is a free telephone service that lets you access your CGFCU accounts 24 hours a day from almost anywhere. All you need is a touch-tone phone, your member number and your special FACT personal identification number (PIN).

Q: What is the FACT phone number?

A: 518-828-5059

Q: I forgot my PIN. What should I do?

A: Contact us during office hours to request a new PIN.

FlexTeller & Bill Pay FAQs

Q: What is FlexTeller?

A: FlexTeller allows you to access your CGFCU accounts anywhere, anytime via the Internet. Designed to provide you with secure remote access, FlexTeller is available to anyone who can access the Internet from a personal computer.

Q: How much does FlexTeller cost?

A: FlexTeller account access is free to all members.

Q: How much does Bill Pay cost?

A: CGFCU’s Bill Pay is free for all members.

Q: What do ACH and NACHA mean?

A: The Automated Clearing House (ACH) Network is a highly reliable and efficient nationwide batch-oriented electronic funds transfer system. The National Automated Clearing House Association (NACHA) is the not-for-profit association that oversees the Automated Clearing House (ACH) Network.

NACHA is responsible for the administration, development, and enforcement of the NACHA Operating Rules and sound risk management practices for the ACH Network. The Federal Reserve and Electronic Payments Network act as ACH Operators – central clearing facilities through which financial institutions transmit or receive ACH entries.

ACH payments include:

  • Direct Deposit of payroll, Social Security, other government benefits and tax refunds.
  • Direct Payment of consumer bills such as mortgages, loans, utility bills and insurance premiums.
  • Business-to-business payments.
  • E-checks.
  • E-commerce payments.
  • Federal, state and local tax payments.

Q: Can I view ACH items online like check images?

A: No. ACH transactions do not have images to view. Only checks are view-able online.

Q: What kind of computer equipment and software do I need to access FlexTeller or Bill Pay?

A: You do not need a special computer configuration to access FlexTeller or Bill Pay – just Internet access through an Internet Service Provider.

Q: How will my bills be paid?

A: CGFCU has contracted with iPay to offer Online Bill Pay service. iPay handles hundreds of millions of financial transactions each year. They pay each bill payment order with an electronic disbursement or individual check. Bill payment may take up to seven days (individual checks) to reach the specified vendor.

Q: What happens if my bill is not paid?

A: Contact iPay at 866-513-8320 for assistance. They also have a live chat feature where you can contact them online with any questions.

Q: What type of security is used by FlexTeller and Bill Pay?

A: FlexTeller and Bill Pay use an integrated security system to protect your account data from exposure to unauthorized persons. This system is a tiered security policy that governs all aspects of the FlexTeller and Bill Pay service.

Q: Who should I call with questions about Account Access?

A: Call CGFCU during business hours, Monday through Friday, 9 AM to 5 PM or Saturday, 9 AM to 12:30 PM, or contact us online through the FlexTeller site inquiry page.

Q: What happens if I forget my Password and/or can't get into FlexTeller or Bill Pay?

A: You can change your password online, or contact us at 518-828-5216 for assistance during business hours. There is no charge for reassignment of a PIN.

Checking and Savings FAQs

Q: What is CGFCU's routing number?

A: CGFCU’s routing number is 221382468. A routing number is a nine-digit number (eight digits and one check digit) that uniquely identifies a financial institution. The routing number is printed on checks, deposit slips, etc., and is used to route all financial transactions to the appropriate bank.

Q: What is Regulation D?

A: Regulation D is a federal regulation that limits certain withdrawals and transfers on accounts such as Savings and Money Markets. The account limitations are:

  • No more than six transfers and/or withdrawals can be made per calendar month to a third party by means of preauthorized or automatic transfer, telephone agreement, order or instruction.
  • No more than three of the six can be made by check.


Q: Why must I keep $5 in my Share savings account?

A: Your $5 minimum deposit into a Share Savings account establishes you as a member of CGFCU. It symbolizes a “share” of ownership in the credit union and is the basis for voting for CGFCU’s board of directors, opening other accounts, and accessing CGFCU’s many services and member benefits. As long as you maintain your $5 balance, you are a member in good standing for life – even if you move out of the area or change jobs.

Q: I am seeing pledges placed on my checking account. What are they?

A: When you use your Visa® Debit Card, the transactions are online real-time. This means that after each ATM or Point of Sale purchase, the funds are automatically pledged from your account to protect you from overdrawing your account. When Visa® settles with CGFCU, these pledges will be removed and the purchase will show in your account history.

Q: Why do you need a photo ID and social security number to open an account?

A: The Bank Secrecy Act requires all financial institutions to protect the identities of their members by verifying their photo identification and their social security number. Your social security number is also needed so that CGFCU can comply with federal tax laws and report any earned interest on deposits or any paid interest on real estate loans.

Loan FAQs

Q: How can I obtain a copy of my credit report?

A: Contact the following credit reporting agencies to receive one free copy of your credit report each year.

Q: What payment methods are available for my loan?

A: The following payment methods are available, but may vary based on loan type:

  • Cash.
  • Payroll deduction.
  • Automated Clearing House (ACH) from a checking or savings account at another institution.
  • Internal transfer from a CGFCU Checking or Share Savings account.


Q: What is a co-borrower?

A: A co-borrower is someone who applies jointly for credit with the primary applicant and who is equally responsible for repayment of the loan. The payment history on the loan will affect all borrowers.

Q: Why didn't I qualify for your lowest rate?

A: Rates are based on the credit score supplied by the credit reporting agency. Your rate may also vary based on the length of your loan or your repayment method.

Q: Does my name have to be on the account/loan to receive information regarding the status?

A: We can only release information on a loan to the borrowers or with their written permission to discuss with someone else.

Q: What's the difference between a fixed-rate home equity loan and a variable-rate home equity line (HELOC)?

A: Funds for a fixed-rate home equity loan are disbursed at the time of loan settlement. Your repayment is over a specified period of time and your monthly payments are the same for the duration of your loan. The interest rate on a fixed-rate loan remains the same for the term of the loan and will not change.

A variable-rate home equity loan is a line of credit from which you can draw at any time. You can take any amount up to your available limit (min. of $500.00) throughout the draw period. Repayment is based on the balance and term you have left on the loan.

Q: What is a loan to value (LTV) and how is it calculated?

A: The LTV is the relationship between the amount of the home equity loan and the value of the real estate property being pledged as collateral. For example, if you have a home that appraises for $100,000 and you have a $50,000 first mortgage and a $25,000 second mortgage, the two loans together represent a 75% loan to value (LTV).

Q: What is a point?

A: A point is a fee, collected at closing, that the lender charges the member in order to obtain either a lower interest rate or a specific program. One point is equal to 1% of the loan amount.

Q: What is Private Mortgage Insurance (PMI)?

A: Mortgage insurance is required on all conventional loans where the member either has less than 20% equity in the property in the case of a refinance, or less than a 20% down payment in the case of a purchase. The lender will obtain the insurance and the fee will be included in the members’ monthly mortgage payment.

Q: What is an APR?

A: The Federal Truth-in-Lending law requires that all financial institutions disclose the APR (Annual Percentage Rate) when they advertise a rate. The APR is designed to present the actual cost of obtaining financing, by requiring that some, but not all, closing fees are included in the APR calculation. These fees in addition to the interest rate determine the estimated cost of financing over the full term of the loan.

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